Refund policy

Contact sales@dirttodustadventureaccessories.com.au with your order number and the item you want to return. Please contact us before posting anything so we can provide the correct return instructions. Do not send items to the address on the original shipping label unless we instruct you to do so.

Change-of-mind returns

For standard, non-custom products, contact us to start a change-of-mind return within 30 calendar days of delivery. The item must be unused, unwashed, in its original condition, with its original packaging, tags and included accessories, and suitable for resale.

You arrange and pay return postage for a change-of-mind return. We do not charge a restocking fee. Original delivery charges are not refunded for change-of-mind returns. Please retain proof of postage.

We do not offer direct change-of-mind exchanges. Return an eligible item for a refund and place a new order for the item you want instead.

Customised, personalised and made-to-order products, including made-to-order apparel, are excluded from change-of-mind returns where that status was clearly disclosed before purchase. This exclusion does not affect your rights if a product is faulty, damaged, incorrect or not as described.

Faulty, damaged, incorrect or misdescribed goods

Contact us with your order details and a description of the problem. Photos can help us assess the issue where practical.

Your rights under Australian Consumer Law are not limited by the 30-day change-of-mind period or by the original-packaging requirement. For a major failure, you may choose a refund or replacement. For other failures, we will provide the remedy required by Australian Consumer Law, which may include repair, replacement or refund.

Where a product problem is confirmed, we will reimburse reasonable return costs. If the product is difficult to return because of its size, weight or the nature of the problem, contact us to arrange an appropriate solution.

Refund timing

We assess eligible returns and initiate approved refunds within 5 business days after receiving the returned item. Refunds go to the original payment method unless another method is agreed.

Your payment provider needs additional time to credit the money. Allow up to 30 calendar days from our receipt of an eligible return for an approved refund to reach your original payment method, including assessment and payment-provider processing. If it has not arrived by then, contact us so we can trace it.

Your consumer rights

Nothing in this policy excludes, restricts or modifies any right or remedy under Australian Consumer Law. The voluntary change-of-mind conditions apply separately from those statutory rights.